UK Innovator Founder Forum

Posted anonymously by director_id_stuck

I’m trying to verify my identity as a director and the website keeps taking me in circles.

Once I scan my passport and face on the app, it tells me to go finish identity check on the website, then the website tells me I can’t verify via the website and to go back to the app. I’m so confused and frustrated.

It’s also not consistent. Sometimes it doesn’t link to the app, other times it sends me back to the website, sometimes it lets me get far enough on the website then it tells me they can’t verify because I don’t live in the UK and to try alternate ways to check like going to the post office — but I DON’T LIVE IN THE UK. How can you tell me you can’t verify online because I don’t live in the UK, then also tell me to go to the post office in said UK that I don’t live in?

I’m getting a migraine just typing this.